Privacy Policy

Effective Date: 17 September 2025

Vmoto South Africa (“we”, “us”, “our”), operated by Createx (Pty) Ltd, respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights regarding your personal information.

1. Business Information

• Legal Entity: Createx (Pty) Ltd
• Trading Name: Vmoto South Africa
• Registered Address: Connaught Park, Unit A1, McGregor Street, Beaconvale, Cape Town, 7500
• Contact: hello@vmoto.co.za | +27 (0) 21 9377 440

 

2. Information We Collect

We collect the following personal information when you interact with us:

• Name
• Email address
• Phone number
• Geographical region

We also collect usage data through:

• Google Analytics (website traffic and usage behaviour)
• Meta Pixel (advertising and remarketing data)

 

3. How We Collect Information

• Website contact forms
• Website demo booking requests
• Newsletter sign-ups
• Meta Ads lead forms
• Manual data collection at events

 

4. Why We Collect Information

• Follow up on leads and communicate about sales
• Share marketing newsletters
• Run retargeting and remarketing advertising campaigns

 

5. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only in the following circumstances:

• With Vmoto South Africa staff and our dealership network (for demo booking purposes only)
• With trusted third-party service providers:
  • Google Analytics (website analytics)
  • Meta Ads (advertising campaigns)
  • MailerLite (newsletter distribution)

 

6. Data Storage & Security

Your data is stored securely on:

• MailerLite (for newsletters)
• Meta Leads (for advertising campaigns)
• Internal spreadsheets on our private server

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access.

 

7. Retention of Information

We keep your information only as long as necessary to fulfil the purposes outlined in this policy. If you would like your information removed, you may request deletion at any time (see Your Rights below).

 

8. Your Rights (POPIA)

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent to receive marketing communications

To opt out, you can:

• Click “unsubscribe” in emails (where available)
• Email us at hello@vmoto.co.za
• Call us on +27 (0) 21 9377 440

 

9. Cookies & Tracking

Our website uses cookies and tracking technologies provided by Google Analytics and Meta Pixel. These help us understand visitor behaviour and improve our advertising efforts. You can manage or disable cookies in your browser settings.

 

10. Children

We do not knowingly collect information from persons under the age of 18. If we discover that such data has been collected, we will delete it immediately.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.